Hotel Services
Cabin Type
Single Cabin
Connecting Cabin
Premier cabin (cctv)
Premier Plus Cabin (cctv)
Luxury Cabin (cctv)
STANDARD CABIN
Single Cabin can fit up to 2 cat
Connecting Cabin can fit up to 4 cat
*Every next 4 cat, the price will be reset back to normal.
CCTV LINK CABIN
Premier Cabin can fit up to 2 - 4 cat
Premier Plus Cabin can fit up to 2-6 cat
Luxury Cabin can fit up to 2-8 cat
All Rooms have open playground system, Each owner pet have their own Individual Play time! we are not open share to every cat!!
What We Provide?
Free flow premium kibbles
Coway purified water
Pine wood litter based
Weekly UV light Ozone air purification
Systematic Air Ventilation
16 hours air conditioning
24 hours HEPA air purifier
CABIN SIZE
Single Cabin - 3.2ft X 2ft x 2.2ft
30 Unit Cabin Ready
Connecting Cabin - 6.5ft X 2ft x 2.2ft
12 Unit Cabin Ready
Premier Cabin - 2.9ft x 2.8ft x 3.5ft
2 Unit Cabin Ready
Premier Plus Cabin - 3.25ft x 2.8ft x 3.5ft
20 Unit Cabin Ready
Luxury Cabin - 4.2ft x 3ft x 3.5ft
12 Unit Cabin Ready
All cabin size are veterinary compliance
Total cabin 76 unit ready with maximum capacity of 170 cats for full house
***Emergency Cage service
2ft x 2ft x 2ft
20 Cage Ready size
Pet Taxi Services
Pickup and return rate start from RM 18 and above depending on distances. Provide us your address for us to check!
Available only on weekdays. Pickup time from 9:30 a.m. - 11.00 a.m.
Hotel Environment
Regulation
Boarding Requirements
Meow Hero Family is pleased to welcome cats that are 12 weeks or older, and who have the necessary up-to-date vaccines and parasite control. The safety and well-being of your kitty is our number ONE priority. As part of our effort to keep everyone's cats and ourselves safe from sneezes, wheezes and contagious diseases during their stay. We are requiring proof of current vaccinations an understood and signed boarding agreement.
Owners must provide evidence (including product name and date of application/treatment) that their cat has been given all of the following:
FEVLP vaccination within the past 12 months
All wormer tablets within the past 3 months
Flea treatment within the past month
Fleas & Ticks
We ask that you be sure your kitty is flea-free upon arrival to Meow Hero Family. As part of the check-in process, all cats are examined for external parasites or infections. We need to see this treatment administered at our hotel, by us, in almost all cases. This helps us to maintain a healthy environment for all our cats. If fleas or evidence of fleas, ticks or ear-mites is found during check-in or while your cat is a guest, they will be treated accordingly, at your expense.
Ringworm
If your cat found with ringworm, we strictly unable to accept them during check-ins as its highly contagious skin disease that may affects our feline guests well-being.
Hotel Policies
We reserve the right to refuse to accept a cat at check in for any reason including, without limitation, if it appears to us that the cat is sick, injured, in pain or that its behavior could jeopardies the health or safety of other cats or our staff.
If your cat has a medical condition or is on any medication please see staff so they can evaluate the cat's condition.
We strictly do not accept cats who are non-compliant with our boarding requirements.
Terms and Conditions
Cats MUST be in good health and free from infectious diseases such as colds, fleas, fungus, etc. We reserved the right to reject your cat even booking and reservation have been made. (Applicable for hotel only)
During visit, your cat MUST be inside carrier and cannot be release without consent by our personnel.
Cats MUST be vaccinated, up to date and on period stated by doctor's .
Vaccine card is required and will be held by us and we will return back during checkout.
Compulsory Cats Spot-on is a MUST and required before check in to our hotel. We provide a selection of cat spot on based on your budget.
In House Brand Fleas Spot-on
Advantage Spot-on
Frontline combo Spot-on
Advocate Spot-on
In any event there is a latest record within 4 weeks for cat spot-on application in your cat vaccination health book, the Spot-on during check-in are not required unless request by you.
Cats staying in Meow Hero Family boarding are only placed in cabin rooms that designated by us
If your cat is injured or sick during stay, we will immediately contact you for consent and refer your cat to a nearest veterinarian registered clinic panel nearby for check up and cost of transportation and treatment will be charge-back and not be borne by us. Your cat will be place at our quarantine area for monitoring.
We also do not take any responsibility if there is a death occurred in our place and for other guest safety. The deceased cat will be run for FPV Test for security purpose at our panel veterinary clinic for action plan and cost of the test will be borne by you.
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